Help & FAQs

We want to speak to you too! Contact us here with any questions, concerns, or feedback. We will make our best effort to get back to you within 48 hours. The only exception to this is for inquiries sent on Fridays, which will receive a reply the following Monday, but possibly sooner. And of course, U.S. holidays may delay our response.

We offer free shipping anywhere in the continental U.S. on any order over $200.00.

At this time, we cannot ship to Canada, but we hope to do so in the near future. But we do have some retail locations in Canada, which you can find here.

We are the North American distributor for True Motion, a German-based company. While we sell wholesale to retailers in Canada, we don't currently sell or ship to consumers in Canada via this website (U.S. sales only). If you live outside North America, please visit True Motion here.

Free shipping (Economy normally takes 5-8 days. Other shipping rates will be presented to you at checkout.

If your order arrives damaged, you must initiate a return authorization within 7 days of receiving it. Shoes and any other items must be returned to us in the same condition in which they were received, be unworn/unused, have any tags still attached, and must include all the original packaging.

Please contact us via this form to initiate your return BEFORE sending product back to us. Please include your order number (from your original purchase confirmation) in your email. We will send you a Return Authorization and shipping instructions via email.

If you wish to return your shoes for any reason other than damaged goods, you must pay return shipping fees.

Refunds are processed within 7 days from when we receive and inspect the item(s).

Yes, definitely!

The everted rims of conventional running shoes cause overpronation. Since our U-TECH™ technology is round and soft, you land directly in the center of the heel immediately upon ground contact. The point of force application is centered, and incongruous movements are avoided.

More importantly, so-called stability shoes with firm inner midsole elements try to generate knee stability by preventing overpronation. By stabilizing the inner midsole, the point of force application is moved inward, and further pronation is reduced.

Definitely! Our running shoes center every foot strike with our U-shaped technology.

The rearfoot consists of one big bone (called the heel bone or calcaneus), which sinks into the center of the U upon foot strike. The forefoot consists of 5 metatarsal bones and 5 toes. Here, our shoes are designed to let the foot sink in slightly to ensure an elastic push-off, but not too far, to avoid conditions like “splayfoot”.

In the U-TECH Nevos, the U-TECH Aion, and the U-TECH Nevos Elements the U in the forefoot isn’t hollow like the U in the rearfoot. We created an “island” in the center of the forefoot to generate an even level for push-off. The U in the forefoot is set a little bit above this island and has a circular shape. As a result, the force vectors are equally centered during midfoot/forefoot runs.

Not yet. We plan on selling running shoes in different widths in the future.

The answer is yes! Scientific tests and feedback from runners have confirmed that our U-TECH™ technology is superior to other technologies in support shoes.

Overpronation is caused by the everted rims of conventional running shoes. Since our U-TECH™ technology is round and soft, you land directly in the center of the heel immediately upon ground contact. The point of force application is centered, and incongruous movements are avoided.

More importantly, so-called stability shoes with firm inner midsole elements try to generate knee stability by preventing overpronation. By stabilizing the inner midsole, the point of force application is moved inward, and further pronation is reduced.

Yes, our running shoes are vegan.

Sustainability is very important to us. We would love to manufacture our shoes in Germany (or Europe). We tried this in the beginning and invested a lot of time and money. But we discovered there is a lack of know-how, technological materials and technical quality in Europe.

Currently, we manufacture our running shoes in Vietnam and increasingly use recycled and environmentally friendly materials and processes.

A limited number of shoe models and colors helps to avoid unnecessary waste. Furthermore, we place great value on the quality and longevity of our products. It is our goal to become more and more sustainable with each season.

Our running shoes have a normal fit - they are neither particularly long or short, wide or narrow. Most runners report that our shoes have a great fit.

Of course, it depends on where you run, what surface you run on, how much you weigh, how you run, etc.

Generally, a pair of True Motion running shoes should last between 700 - 1,000 km (435 - 621 miles). If you notice signs of wear, it is time for a new pair of True Motion.

Our running shoes can accommodate orthotics, ensuring comfort and functionality for those who require them.